MARANKNOW GOD’S WORD
Maran support

A little help
along the way.

Find an answer, manage your account or tell us what isn’t working.

Talk to Tim.

Email timurhassan30@gmail.com with your device model, app version and a short description of the issue. We aim to reply within five working days.

Email Maran support

Support covers technical, account, billing and privacy-rights matters. Never send passwords, recovery codes, payment-card details, private study notes, personal prayer requests, health information or other people’s details. Redact screenshots before sending them. We remove unnecessary sensitive material where lawful; privacy-rights requests and legal disputes are handled separately.

Common questions

Is Maran available to download yet?

Maran is preparing for its first public App Store release. The download link will appear on our home page once it is available. TestFlight is for invited testing and is not the public release.

What is free, and what does Plus include?

Reading, search, bookmarks, highlights, notes, available basic studies, core study plans, chapter quizzes, the first 10 trivia levels and up to five saved memory verses are free.

Plus adds the available deeper-study library, unlimited saved memory verses, all 100 trivia levels, custom/adaptive quizzes and learning insights. See the Free and Plus comparison. Deeper studies are not yet available for every chapter.

How do I manage or restore a subscription?

Open Me and tap the access card to reach Your access. Choose Restore purchases using the same Apple account used for your purchase, and sign in to the appropriate Maran account.

To cancel on an iPhone or iPad, open Settings, tap your name, then Subscriptions and select Maran if listed. Deleting the app or your Maran account does not cancel a store subscription. See Apple’s subscription instructions.

If you were given test or complimentary access, you may not have an Apple subscription to manage. If you need a refund for an Apple purchase, use Apple’s purchase support.

I cannot sign in. What should I do?

Use the email address registered with Maran and your Maran password—not your email-provider password. Use the password-reset option on the sign-in screen if needed. Check junk mail for the recovery message.

If that doesn’t work, email support with the error shown. Do not send your password or recovery code.

Why does the audio sound different from the text?

The recording may use a different translation. The player identifies both the reading and audio versions. Where WEB audio is offered, choose matching World English Bible text if you want to read along.

Not every translation or chapter has audio or synchronised highlighting. If playback fails, check your connection and reopen the chapter. Tell support the book, chapter and message shown if the problem continues.

Are studies generated by AI while I read?

No. Maran’s studies are written in advance with AI assistance, rather than generated on request. Reading a study does not use a generation allowance. Study material can contain mistakes and is a learning aid, not Scripture itself.

To report an issue, send the book, chapter, verse and the sentence you’re concerned about. You do not need to share your private notes.

Do I need to sync my study information?

No. Cloud sync is optional. Signing in does not automatically consent to uploading private study data. In Account settings, you can choose to enable sync after reading the separate consent notice.

Turning sync off or signing out does not by itself remove an earlier cloud copy. Use the withdrawal/removal control to remove the active cloud snapshot. Your local data remains available. See the privacy notice for backup limitations.

How can I export data or delete my account?

In Me, use Export your data to save the available local study information. The export is not a complete device backup and does not include downloaded Bible/audio files.

For account deletion, open Me → Account → Delete account and synced data and follow the confirmation steps. This is different from resetting data on the device and does not cancel a store subscription.

If you cannot access your account, email our privacy contact. We may need to verify account ownership before acting.

What happens to Maran’s profits?

Maran is committed to giving 100% of its profits to support the work of God’s kingdom. This is a future-giving commitment; no donation total or completed project is claimed here. We will publish updates as giving takes place. Purchasing Plus is an app subscription, not a charitable donation by the subscriber.